Q1: What is the standard ordering process for fire doors from Henan Yuankai?
We begin with your project details: door sizes, quantities, fire rating requirements, hardware options, and finish preferences. Once specifications are confirmed, we provide a quotation and technical drawings if necessary. After the deposit is received, production is scheduled, and we provide updates throughout each stage — manufacturing, assembly, and packaging.
Q2: How do you confirm product specifications before production starts?
We provide a detailed specification sheet and production drawing for your review. You can request adjustments before final approval. For larger or custom orders, we also offer live video confirmation from the workshop so you can verify materials and structure directly from our real fire door factory before production begins.
Q3: What is the production lead time?
Standard fire door orders typically require 15–25 days, depending on quantity and customization. Large projects or special materials may require additional time, but we will always give a clear timeline before production starts and provide progress updates during the process.
Q4: How do you handle packaging and international shipping?
All doors are packed using reinforced export-grade pallet protection with corner guards and moisture-resistant wrapping. This ensures safe travel during ocean or land transport. We arrange shipment to your port or work with your own freight forwarder if preferred. We can also assist with customs clearance documentation, including invoice, packing list, and certificates.
Q5: Can I track my order during production and shipping?
Yes. We provide photos and videos during key production steps, and if needed, we offer real-time video walk-throughs. Once the goods are shipped, you will receive the container number and tracking details so you can monitor shipment status until arrival at your port.
Q6: What are the payment terms and how do you determine the deposit amount?
We evaluate payment terms based on your company’s trade credit profile, including any Sinosure (China Export & Credit Insurance) rating or credit references available in our system. This helps us understand the level of financial risk on both sides of the transaction.
For new or first-time orders, we typically request a deposit proportional to the assessed risk. Companies with a strong credit record and verified Sinosure rating may qualify for more flexible payment terms, while newer companies or projects without credit history may require a higher upfront deposit for security.
This approach is not about distrust — it is about protecting both parties and ensuring that production, materials, and delivery can proceed smoothly without interruption. Our goal is always to find the most reasonable and workable payment structure for each customer, based on transparency and real trust over time.
Q7: How are shipping costs calculated, and how do you help reduce freight expenses?
Shipping costs vary depending on destination country, port congestion, container availability, and seasonal freight market conditions. We ship from our Guangzhou branch or Shanghai branch, selecting the port that offers the most cost-effective route and shortest transit time to your region.
When loading, we focus on efficient container space utilization. Fire doors are heavy and large, so proper stacking, corner protection, and aisle spacing are critical. Our packing team arranges the doors in a way that minimizes empty space while protecting the panels from pressure damage during transit. This balance is important — we save space where possible, but never at the expense of product safety.
Because we work directly as a real fire door factory, we control packing, palletizing, and container loading ourselves. There is no middle layer adding unnecessary fees. Our priority is to help you reduce shipping costs without increasing risk. In every shipment, we do our best to achieve:
- Maximum space efficiency
- Minimum transit damage
- Reasonable and transparent total freight cost
For customers who need estimates, we can provide shipping cost comparisons for different ports and container sizes (20GP / 40GP / 40HQ) before you finalize your order, so you can choose the most suitable and economical plan.
Q8: Can you assist with customs clearance and import documentation?
Yes, we provide full export documentation to support your local import process. This includes the commercial invoice, packing list, bill of lading, certificate of origin, and any testing or compliance certificates required for your project. If your country or project requires additional documentation, we will prepare them according to the import regulations or the specifications provided by your customs broker.
While customs clearance must be handled by your local agent (since they understand your country’s tax rules and entry requirements), we stay closely involved throughout the process. If your broker has questions or requires clarification, we respond quickly and provide whatever supporting documents are needed.
Think of it as a cooperative approach:
- We prepare and verify export paperwork
- You or your agent complete the local import clearance
- And we stay in communication throughout, ensuring the process is smooth and predictable.
Our goal is simple — to make sure your shipment moves from our facility, through the ocean freight channel, and into your country without unnecessary delays.
Q9: How do you handle hardware accessories such as hinges, locks, door closers, and intumescent seals?
We supply hardware that matches the fire rating and certification of the doors you order. This ensures that the entire fire door system — not just the door panel — complies with performance requirements. For example, fire-rated hinges, locks, door closers, and intumescent sealing strips are selected to meet the same testing standards as the door itself.
If you have specific brand preferences or project requirements (for example Dorma, Hafele, Ryobi, GEZE, ASSA ABLOY, or locally sourced brands in your country), we will coordinate to integrate these into the final configuration. Custom hardware layouts or special access control systems can also be accommodated — just provide your design or specification in advance.
For shipping, we typically package hardware separately from the door leaf and frame. Hinges, locks, and door closers are boxed individually and labeled clearly to prevent pressure damage or surface scratches during transport. Intumescent seals are packed in moisture-protected coils or cartons to maintain performance integrity.
This approach provides two benefits:
- The door arrives protected and unwarped
- Hardware installation on-site is clean, organized, and efficient
Whether you stick with our standard certified hardware or choose your own preferred brand, we will work with you to ensure everything is compatible, traceable, and easy to assemble when the doors arrive.
Q10: Do you provide installation guidance or on-site support?
Yes. We understand that proper installation is just as important as manufacturing quality, especially for fire-rated doors where alignment, seal compression, and hardware positioning affect performance. To support smooth installation, we offer clear, step-by-step guidance in multiple forms:
- Video installation walkthroughs recorded directly in our real fire door factory
- Live video support during your on-site installation, if needed
- Technical diagrams showing hinge spacing, lock positioning, frame anchoring, and seal installation
- PDF manuals that can be shared with contractors, builders, or site supervisors
For large projects or complex hardware setups (such as access control, panic bars, or automatic closers), we can also arrange scheduled live call support where our technicians stay connected with your installation team until the door is fully fitted and tested.
Our goal is not only to deliver the door, but to ensure that the door performs correctly once installed — exactly as designed, certified, and promised.
We want your project team to feel supported — not left alone with boxes and guesswork.
